My booking is not listed in my account and I have not received a confirmation what do I do?
If your booking is not listed then and you did not receive a booking confirmation than the booking process has not completed. You will only be charged if the entire booking process is completed. There are times when computer time out and technical connection issues may result in a disconnect.
If you do not see your booking after logging on to my account and selecting my bookings page then you have not made a booking and you will need to start the booking process again.