My card was authorised but I didnot get a booking confirmation ?! Have I made a payment ?
For each booking, our system requests authorisation from your card issuer. When that is received from your bank by our system then and only then our system creates a valid booking and confirmation email is sent you are redirected instantly to Booking Confirmed! web page. This happens instantaneously most of the time.
We have come across a number of incidences where after your card issuer approves easyBus request, the signal confirming the approval does not reach our booking system and no booking is created as you are not redirected to a booking confirmed page. You have our guarantee you will not be charged by easyBus as there is no booking. This happens - sometimes due to the redirect settings within your browser and sometimes due to time outs between systems.
Unfortunately this does result in a ' hung authorisation' - your card issuer has approved and allocated amount towards easybus transaction waiting for easybus to present a valid booking for settlement. This will never happen as there was no booking created. The authorisation does lapse after a few days. Until then on your online banking screen it will continue to appear as an 'allocated amount towards easyBus'. Remember your card issuer will not ask you to pay or settle this amount on your monthly statement. You have our guarantee that we will not charge you for such failed booking attempts without a booking reference.
Please do try again in such circumstances. A booking is only created when you are redirected successfully to easyBus "booking confirmed! "- PRINT TICKETS page.
Before your retry Please check your security settings of your browser. if it is set to "high" the order transmission after authorisation fails. For example -
On the Internet explorer (IE)browser menu - Select Tools -> Select Internet Options -> Select Security -> Select Internet And Select "Medium-high" as the security level, If you have set this to be 'high' then it will not work. For Firefox and Other browsers please consult help tab.
Please read through the following process an determine where your transaction failed. Note that various systems interact - easyBus web application, Netbanx the payment processor, Fexco currency supplier (for foreign currency transactions) and your card issuer who ever that may be. If the authorisation was not successful or you entered wrong pin/security code and got locked out, you should contact your card issuer. Any other queries please contact us.
The payment process below may help you determine where the issue is for quick solution.